
The Electronic Funds Transfer Act
We are pleased to inform you that we have the ability to honor electronic deposits, withdrawals and transfers from many types of accounts. One of our Customer Service Representatives will be happy to assist you with this service. Under the Electronic Funds Transfer Act, it is our responsibility to disclose the following information to you.
-
Consumer Liability. Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, you can lose no more than $50 if someone used your card without your permission.
If you do NOT tell us within 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
-
Contact in event of unauthorized transfer. If you believe your card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call us at: (732) 240-4500, Extension 7710, or write to us at: OceanFirst Bank, 975 Hooper Ave., P.O. Box 2009, Toms River, NJ 08753, Attn: Retail Customer Service.
-
Business days. For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included.
- Transfer types and limitations
- Account access. You may use your card to:
- Withdraw cash from your checking or savings account.
- Make deposits to your checking or savings account.
- Transfer funds between your checking and savings accounts whenever you request.
- Pay for purchases at places that have agreed to accept the card.
- Pay bills directly from your checking account in the amounts and on the days you request.
- Limitations on frequency and dollar amount of transfers. For security reasons, there are limits on the number and dollar amount of transactions you can make using our terminals and point-of-sale transfer service.
- Account access. You may use your card to:
- Fees - Please refer to the Bank's Fee Schedule for the annual fee associated with your Visa Check Card and monthly fees associated with Bill Pay services. These fees will be automatically deducted from your account. By signing the application for a Visa Check Card or signing up for Bill Pay services, you agree to pay any applicable fees.
- Confidentiality. We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers, or
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
- In order to comply with government agency or court orders, or
- If you give us your written permission.
- Documentation
- Terminal transfers. You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point-of-sale terminals.
- Preauthorized credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money. You can also call us at (732) 240-4500, ext. 7710, to find out whether or not the deposit has been made.
- Periodic statements. You will get a monthly account statement on your checking or statement savings account.
- Passbook account where the only possible electronic fund transfers are preauthorized credits. If you bring your passbook to us, we will record any electronic deposits that were made to your account since the last time you brought in your passbook.
- Preauthorized payment
- Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:
- Call us at (732) 240-4500, ext. 7710, or write us at 975 Hooper Ave., Toms River, NJ, 08753, Attn: Retail Customer Services, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. (We will charge you the fee set forth in the Bank's current Fee Schedule for each stop-payment order you give.)
- Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
- Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
- Financial institution's liability. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the transfer would go over the credit limit on your overdraft line.
- If the automated teller machine where you are making the transfer does not have enough cash.
- If the automated teller machine was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as a fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you.
- ATMs fees. When you use an ATMs not owned by us, you may be charged a fee by the ATMs operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer):
Error Resolution Notice. In Case of Errors or Questions About Your Electronic Transfers Telephone us at (732) 240-4500, extension 7710, or write us at 975 Hooper Ave., Toms River, NJ, 08753, Attn: Retail Customer Service, or E-mail us at www.oceanfirst.com as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
VISA Check Card. If you have a Visa Check Card, please refer to the additional disclosure provided with your Check Card for specific rights and responsibilities pertaining to the Check Card.

Personal Banking


